For Access BDD, top-level customer service is of vital importance and part of the reason dealers choose to sell Access BDD stairlifts and platform lifts above those of the competition.
Access BDD strives to provide a local service to dealers in more than 40 countries – including the UK, Europe, South East Asia, the Middle East and North Africa. The company is proud to boast that it has a number of fluent foreign language speakers and as an organisation can collectively speak more than fifteen different languages.
Each territory has a dedicated team which includes at least one Sales Manager, Sales Coordinator and Technical Manager and of that team, at least two are qualified language speakers with one usually being native to that region. This locality, which includes regular visits from sales and technical managers, ensures dealers feel the Access BDD team is committed to their business and that they are working with a team that fully understands their cultures, customs and other factors that affect them.
Every dealer is provided with access to a sales toolkit containing:
- Product brochures
- Marketing materials
As a direct result of combining a fantastic and loyal team with excellent customer service provision, Access BDD has enjoyed an amazing period of growth not just in the last 12 months, but consistently over the last five years and these factors have led to the company winning more business year on year.